Cloud TelephonyCloud computing was introduced a decade back and the latest technology allowed convergence of data and voice on the same network.

However, cloud telephony hasn’t quite taken off the way the technology enthusiasts expected it to. The biggest problem with the cloud telephony sector is that everyone finds the concept interesting but no one finds it absolutely irresistible. Businesses do not feel that cloud based phone system can actually provide a major boost to their sales efforts or customer experience. Here are 7 ways you can use cloud telephony to become irresistible to customers: Continue reading