An excellent and effective business phone system is the prerequisite of every modern business. If you are looking to buy a business phone for your company then there are three really important questions to address:
1. Is there a need to buy a full office phone system, including physical phones? Or your business can manage with the virtual phone system that would depend on the cellphones?
2. What are your service expectations? You will have to choose between the traditional telephone service (offered by local phone company) or VoIP that operates over the internet?
3. If you are opting for the VoIP system then do you want to have an on-premises system or are you open to using hosted service (cloud-based)?
In this post, we will try to find the answers to all the above questions after analyzing the different phone systems based on their benefits and associated costs.
Virtual Phone Systems
This business phone system operates after connecting the phone line to all the remote workers on their homes phones or cellphones. It is kind of a call forwarding system in which the calls are transferred to the designated employee on his/her pre-set phone. So every time a customer calls on the business phone number, the employee will receive a call on his/her cell phone. Some of the popular features offered by virtual phone systems include voicemail, call screening, online faxing, automated receptionist and call forwarding.
The biggest advantage of choosing this business phone system is that employees will be able to work from any location. The users are also able to avail features that home or mobile phones do not offer. The only disadvantage of virtual phones is that they are not a complete phone system. Thus, you will be charged as per your mobile tariffs.
VoIP Phone Systems
VoIP or Voice over IP is a technology that uses the internet to make or receive calls. This phone system can be run on the same internet connection that the company uses for data transfer. However, there are many companies that use a dedicated internet line so as to ensure better call quality.
VoIP business phone system come loaded with features like call queues, automated attendants, integrated voicemails with emails and softphones. It also packs in the mobile options which offer the remote workers access to the central communication system from their mobile phones, laptops and tablets.
VoIP systems can be broadly divided into two phone systems Self hosted and Cloud based. Self-hosted VoIP system or on-premises VoIP system is the one where all the hardware equipments and the entire infrastructure are maintained by the company. The PBX or private branch exchange hardware too is maintained by the owner company. This type of a system offers full control on the service and you will have to appoint a dedicated IT team to manage and operate the business phone system.
Upfront cost might be an issue with some companies and this is why businesses with lower capital prefer to go with the Cloud based VoIP System. In this phone system, the hardware and related equipments are all managed by the service providing company. Other than the IP phones companies need not worry about any upfront costs.
You can subscribe for this service only if you have an internet connection and an IP phone. Payment is done on a monthly per-user basis. This phone system comes with a lot of advantages and cool features. The biggest advantage is the low cost associated with availing cloud based service.
Thus, while choosing a business phone system for your company, you need to consider your telephony needs and the investments you are ready to make.
About the Author
Michelle Patterson works with companies that are introducing new technologies to make understanding them easy for regular people.