Computer HelpHow do you know when to fix a computer problem yourself, and when you need an expert? Find out here!

As the owner of a PC or laptop you are probably no stranger to technical issues. Whether these issues are the cause of a virus that you have since managed to resolve or quite simply as a result of an accidental spill of liquid or drop on the floor…

There will always be times when it makes sense for you to try and resolve your computer issue yourself rather than get a professional involved, however, computers are expensive pieces of equipment so if you are ever in any doubt, always call in the computer support expert.

Below you’ll find a quick and simple guide to help you make the ‘To call or not to call’ decision:

To start with, if your computer is still booting up ok but you experience problems once it is up and running, there are a number of tricks you can try before making the decision to take it in to a professional.

1. Turn it off and on again

You may sneer but this is known to solve a lot of computer ‘problems’. It’s always worth giving it a go just because you know this is the first thing that will be suggested by any expert and just imagine if it did work!

2. Run a security scan

This should always be the next step since a security scan should pick up anything suspicious, such as malware or a virus, which may be hindering your computer’s performance. If you don’t have security software installed, it is, perhaps, time to get that sorted (i.e. straight away).

3. Remove any software/ programs you have recently installed

If the security scan turns up nothing, it is now time to remove anything you have recently installed. Take time to go through your most recent downloads and hopefully you’ll discover what it is that’s been causing the computer issues. You may even find something has downloaded and installed itself on the back of another piece of software you’ve recently downloaded and is causing the issue.

4. Install software updates

A lot of people ignore software updates but doing so can create problems. For instance certain programmes will just not work or they might conflict with your other software if they are not fully up to date. Check if you’re running all the latest versions and if you’re not, download the latest updates.

5. System restore

This is the last resort since it involves restoring your computer to a previous version; perhaps a few months ago, which means you can lose anything you have been working on since that time. Before doing the system restore therefore, make sure you back up your work, photos and music etc.

Of course, the above tricks are all assuming you can get your computer to turn on in the first place. If you cannot do so, don’t panic, there are still a few tricks to try:

1. Carry out connection checks

Again, this sounds simple but do check to see everything is plugged in where it should be and that all cables are connected. Also check that your cables and plugs are in a good, safe condition.

2. Check the battery (on a laptop)

You can do this by removing your battery from your computer and plugging the laptop directly into the mains. If the laptop now works, it’s your battery that’s the problem.
If you have tried all of the above, which are really very simple tasks which anybody should be able to do, it is now probably time to admit defeat. Your computer may well still only have a simple problem but without opening it up and checking out the hard drive or motherboard, you will not find out.

computers problem

There is a lot more the experts can and will do and you should not risk going any further in case you do more damage than good. Do make sure, however, that you take note of everything you have tried in order to give the computer support gurus the very best chance at diagnosing and solving your computer’s problem.

Article WritingAbout the Author:

James writes for Quintech. When not writing, he can often be found deciding whether to call an expert for computer problems, or just solve them himself.